Shipping policy

Shipping Policy

Thank you for choosing Nexa Luxe. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can receive and enjoy your mechanical timepiece safely and promptly. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible automatic watches, leather straps, watch winders, and horological hardware orders delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each mechanical timepiece undergoes a 24-hour timekeeping accuracy audit, crown winding check, case finishing review, and protective luxury presentation packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling.

4. Discreet Packaging & Order Tracking

To safeguard high-value horological goods from transit theft, all Nexa Luxe orders are dispatched in discrete, unbranded outer cardboard parcels with no external indicators of luxury watch contents. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Nexa Luxe is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.